Privacy Policy

Travexl ("we," "our," or "us") is committed to protecting the privacy of travel agencies and their end users. This Privacy Policy outlines how we collect, use, and protect your information when you use our platform and related services.

1. Information We Collect

We may collect the following types of information:

a. Account Information
  • Agency name, business details, and contact information
  • User names and login credentials
b. Booking and Usage Data
  • Customer bookings, trip details, and inquiries processed via your agency’s instance
  • Internal activity logs to monitor service performance and security
c. Technical Information
  • Browser type, device information, IP address, and usage patterns collected automatically for analytics and security
d. Communication
  • Emails, messages, or support inquiries you send to us

2. How We Use Your Information

We use collected data to:

  • Provide and maintain the Travexl platform
  • Enable booking management and dashboard functionality
  • Communicate with you about updates, support, or feature enhancements
  • Improve user experience and platform performance
  • Monitor and prevent unauthorized usage or violations

3. Data Ownership

You retain full ownership of the data you upload (including customer details, inventory, and pricing). We do not sell or share your data with third parties for marketing purposes.

4. Data Sharing

We only share your data in the following scenarios:

  • With trusted third-party services that help operate the platform (e.g., cloud hosting, payment gateways)
  • When required by law or legal process
  • To prevent fraud or protect the security of our platform

5. Cookies & Tracking

Travexl uses cookies and similar technologies to:

  • Maintain session data and login states
  • Analyze traffic and improve functionality
  • Remember your preferences

You can manage or disable cookies via your browser settings, but some features may not function properly as a result.

6. Data Security

We follow industry-standard practices to safeguard your data, including encryption, secure access controls, and regular backups. While we strive to protect your information, no system is completely immune to risks.

7. Retention of Data

We retain your agency’s data as long as your subscription is active. After termination, data may be retained for a limited period to comply with legal or administrative requirements, after which it will be securely deleted.

8. Your Rights

You have the right to:

  • Access or correct your stored information
  • Request deletion of your data (subject to applicable laws)
  • Contact us with any privacy-related concerns

To make such requests, email info@travexl.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of Travexl after changes implies your acceptance of the updated terms.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

  • 📧 info@travexl.com
  • 🏢 Cyfer Solutions, Ugrapuram P.O, Areekode, Malappuram, Kerala 673639, India